Terms and Conditions

1.  HOW TO BOOK
In order to secure a booking an official booking form must be completed in all respects and signed where indicated and the non-refundable deposit referred to below paid.

Deposit required: 50% of Booking Value
On receipt of your deposit a confirmation letter will be sent with all relevant booking information. We shall endeavor to ensure that all literature and/or brochures covering accommodation we offer are correct at the time of printing.   We cannot be held responsible for any changes after printing or for any inaccuracies or errors in such literature and/or brochures.  Please ensure that you receive all this information.

2.   ACCEPTANCE OF TERMS
Receipt of your deposit represents an acceptance by you of these terms and conditions.

3.   BALANCE OF PAYMENT
The balance of the Value of the booking is payable no less than 30 days prior to event.

4.  CANCELLATIONS
60 days plus prior to Festival – Full refund less 15% of booking total.
31-60 days  prior to event – full refund less non-refundable deposit [50% of booking total]
0-30 days –prior to event – NO REFUND WHATSOEVER  – FULL AMOUNT  WILL BE PAYABLE

5.  CANCELLATION BY HEARTBREAK MOTEL
In the unlikely event that we have to cancel accommodation on offer at a specific event as advertised due to any cause, Heartbreak Motel will make every effort to offer an alternative solution, but should the solution not be acceptable you will be entitled to an immediate and full refund. Should you commit any breach of the terms and conditions hereof or of any safety rules we reserve the right without prejudice to any other rights available to us in law to cancel this contract forthwith.

6. TRAVEL INSURANCE
You are personally responsible for arranging your own insurance and the costs thereof .When arranging your insurance please ensure that there are no exclusion clauses limiting protection for this type of booking, ensuring that the Travel Insurance also covers expenses related to cancellations pertaining to any medical conditions/situations. Please note that you and your personal property, baggage and money are at all times solely your responsibility. Furthermore, our tours depart at scheduled times and we cannot be held responsible for any loss you may suffer or additional costs you may incur as a result of your inability to meet the departure times.

7.  CHOICE OF LAW
This contact shall be interpreted according to the governing laws of the Republic of South Africa.

8.  ASSUMPTION OF RISK
I accept full responsibility for any loss I might suffer as a result of injury, illness or loss of life or damage or loss to property that I or any of my party may sustain during the proposed stay with Heartbreak Motel from any cause whatsoever or however arising and I indemnify and hold Heartbreak Motel its agents, employees and associates, harmless against any such claim however and without derogating from generality hereof.  I record that I am aware of the inherent risks involved in public events.  These risks include loss or damage to personal property, injury or fatality, accident or illness in remote places without medical facilities and exposure to temperature extremes or inclement weather. I confirm that, my family / party members will obey the lawful instructions of the staff managers and their deputies and acknowledge that I am fully bound and will comply with instructions. With my signature I hereby acknowledge having accepted the terms and conditions that appear above